Customer Service Policy

We are committed to providing professional, efficient, and customer-oriented service for all users shopping on our official website. Our core principle is to maintain transparent communication, standardized service processes, and sincere attitudes to ensure every customer enjoys a secure and pleasant shopping experience. All customer service operations comply with international e-commerce service norms and fair consumer trading rules.

Our service team provides comprehensive pre-sales consulting support covering product material features, insulation performance, usage scenarios, size selection, order inquiry, and policy interpretation. We respond to customer questions and feedback in the shortest possible time, helping users fully understand product details before purchasing and avoid inappropriate purchases caused by information deviation.

In terms of order logistics service, we implement unified and standardized delivery rules. All orders will be processed and shipped within 1 to 3 business days after payment confirmation. The unified delivery cycle for all regions is 6 to 12 business days, and all orders enjoy free worldwide shipping with no hidden fees or additional handling charges. All transaction settlements on the website are based on US dollars to ensure consistent pricing standards for global customers.

We provide a standardized after-sales guarantee system to protect consumer rights. We support a 60-day return window for eligible orders, and all verified refund applications will be processed within 5 to 10 business days. We strictly follow official policy standards to handle return, exchange, and refund applications fairly for every customer without discrimination based on region or order amount.

We continuously optimize our service system according to market changes and user feedback. We respect every customer’s reasonable demands and suggestions, and take every user’s shopping experience seriously. Our goal is to build a stable, reliable, and trustworthy long-term service system for global consumers.